SHIPPING POLICY

UK MAINLAND:

First Class Royal Mail  – Estimated delivery time 1-3 business days. 

A signature will be required 

Christmas Opening Times

We will be closed from 1pm 21 Decemeber to 2 Jan.

Orders placed after 21 December will be processed on the 2nd Jan.

RETURN POLICY

RETURNS & REFUNDS:

We want you to have a positive shopping experience and are 100% committed to customer satisfaction. If you are dissatisfied with your purchase / arrives to you damaged / or you are unsatisfied in anyway, we will make every effort to resolved the situation. 

Items can be returned if faulty within 28 days from day of dispatch.

Items may be returned within 14 days if you change your mind. Only items wrapped, and unused can be returned.

To request a returns form please contact our customer service team at: info@cornishglassjewellery.co.uk

All returned items must be within 28-days. You can return it to us in its original condition within 28-days of the day of dispatch providing the item/s are in the original packing, unused, securely packed for postage and with a note quoting the original invoice number and a short explanation of what you require enclosed. 

You will only be refunded for the goods returned. You will not be issued a refund for the original postage fee. 

 

If you wish to return a non faulty item, it must be returned within 14 days of purchase. Please contact us. 

*Due to current hygiene regulations, Earrings are non-returnable.

**Due to the nature of different internet browsers and monitor settings, certain colours may appear different in tone to their true colouring. This is unavoidable, but we are happy to give a refund if you are unhappy with the colour once you receive it.

PAYMENT METHOD

At present we use Paypal to collect and process payments, therefore we do not collect any card details and you will be redirected to Paypal for payment.

WHOLESALE INQUIRIES

We are happy to accept wholesale enquiries if you wish to stock our goods in your shop. Please contact us for details at info@cornishglassjewellery.co.uk